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Enhance your professional credibility by earning the CHID credential . October exam application deadline is July 16, 2018. Apply today!

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Whether you’re a healthcare interior designer looking to boost your professional credibility and help advance the field; or someone looking for a highly qualified healthcare interior designer to join your team, you’ve come to the right place. AAHID’s Certified Healthcare Interior Designer (CHID) credential recognizes excellence, commitment, and knowledge of this complex discipline.

Committed to creating the best environments for healthcare delivery, Certified Healthcare Interior Designers are the most qualified to ensure the health, safety, and welfare of patients, residents, and staff in hospitals, clinics, and residential care facilities.

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We value partners who transform the healthcare environment into one for healing, improving outcomes and maximizing efficiency.

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Lilliana’s attention to detail is outstanding. She carefully researched the impact of color on healing in psychiatric settings and chose color schemes that were truly transformative. She designed homelike features such as “integrated beds” that mimic a sleigh bed for patient comfort. She creatively used millwork for shelving in patient rooms, for flexible and durable entertainment centers, and in creating seating arrangements for maximum comfort and privacy. As part of her work on the above projects, Lilliana researched furniture specifications for psychiatric facilities to help us select products that are safe, durable and comfortable.”

Gerri Cote, LICSW Vice President of Operations, Brattleboro Retreat

“Lilliana took the time initially to truly understand our vision of what we wanted the patient experience to be, and how we hoped they, their friends and family, would “feel” as they are in our facility. Our ultimate hope was that our hospital did not have an institutional feel. We stated we wanted the unit to feel like a high-end hotel that just happened to provide medical care, without spending a fortune to do it. According to our own assessment, and the evidence collected through both anecdote and responses from our formal patient satisfaction surveys, we’ve accomplished this goal, in no small way thanks to Lilliana’s execution of our vision. She succeeded in using natural tones and materials, and a neutral palette to allow the space to remain contemporary while “fitting” with the rural elements of our community.”

Michael D. Peterson, FACHE Chief Administrative Officer, Sebasticook Valley Health

“Lilliana develops interior design plans working closely with the deign team, and does a great job listening to, educating, and incorporating staff and end user suggestions into a comprehensive design ideally suited for the function of the space. In addition, she has been able to successfully balance our request to incorporate organization standards while creating exciting, vibrant, healing environments for our patients. Lilliana’s collaborative and open design process, coupled with her experience and level of research has produced excellent healing environments within our organization. Patients, visitors and staff have overwhelmingly offered positive comments on our newly renovated spaces.”

Domenic J. Ciavarro Vice President of Facilities, Concord Hospital

Lilliana Alvarado

Jerry Oksner,(former director of Program Management at ADAMS Management Services) Administrative Director of Facilities,St. Anthony North Health Campus

For more than two years, Lori led a multidisciplinary team of designers, vendors and contractors to envision, procure and install more than $12,500,000 of furniture and integrated information technology for the state-of-the-art William T. Clements University Hospital at the UT Southwestern Medical Center. Lori actively collaborated with her customers to successfully balance dynamic cost and time constraints and to maximize quality and value. Adept at communicating with all audiences, Lori is a proactive and reliable partner who adds value through her on-going design research and articulate aesthetic insights. I look forward to future opportunities to work with Kilter ( Lori McGilberry.

Jim Bistolas,National Sales + Healthcare Segment Director Gerflor

Lori brought the rich experience of her diverse interior design career to Gerflor and contributed to the company from a unique approach and perspective. Due to her key position within the design industry, including her tenure as president of the American Academy of Healthcare Interior Designers, Lori brought credibility and focus regarding the design process to Gerflor that we had not had in the past. Lori is always proactive in pursuing the best, evidence-based methods to build our brand, develop our product and educate our team about design in general and healthcare design in particular. Lori facilitated focus groups vetting new product prototypes across the US and collaborated with our US marketing team and design team in France based on the results, providing invaluable product insight. Lori speaks design easily to many different audiences and effectively builds design “bridges.” We look forward to continue working with Lori in the future.

Lori McGilberry

“I have been working with LeVino Jones Medical Interiors since 1995 and as the MUSC Medical Center Administrator of Facilities and Planning for the past 12 years. LeVino Jones has served us in a variety of roles with very good outcomes for our teams. Their work has been in the area of medical interiors as expected and they also are excellent at assisting on projects calling for critical thinking and problem solving. They have also been very helpful in managing the process of space inventory, use, reallocation, etc. I have been fortunate to have the services of Alison and her team from LeVino Jones for several years and I will continue to call on them for our needs in the future.”

“Our competitive, 2008 national search for an Interior Design firm led us to commission our new Hospital to LeVino Jones Medical Interiors, Inc. As healthcare design specialists, LeVino Jones has been extremely client focused and service oriented. The design approach and solutions presented have been innovative, technically sound, buildable, and have added great value to our project.

LeVino Jones Medical Interiors, Inc. does not hesitate to step outside of their scope and add perspective to other elements of our project. Their project approach is organized, inclusive and methodical. I would recommend this competent professional group for a similar project without reservation.”

“There are no words to describe the appreciation we have for the dedication and professionalism of the LeVino Jones staff in the recent renovation of office space for the DeKalb Family Protection Center. The design team was presented with a space with nothing to recommend it except for its location and size. From the shell space, LeVino Jones created a beautiful and welcoming design that worked beautifully within the limits of time, space and budget. The resulting build-out is something of which we are all proud and visitors often remark on the utility and beauty of the Center design. I feel certain that without the professionalism and dedication of the LeVino Jones staff that we would never have achieved the creation of this most serviceable and artistically pleasing space. The finished work was completed on time and on budget! The design team remained with us until every last piece of the work was accomplished both to our satisfaction and to theirs. We are very, very grateful.”

“It was a pleasure to work with both of you during the rebuilding of our office following a devastating fire. We independently hired LeVino Jones to provide interior design services for our office. Alison and Lisa provided invaluable insight as to design, functionality and building code issues while creating an office space that had great physical appeal to our patients . They listened to our needs, worked within our budget, and were available at all hours to meet with us . I will definitely call LeVino Jones the next time I need office renovations. Their knowledge, pricing and service were excellent.”

“Thank you for the very professional work you did on my behalf to design the office environment for my practice in 2012. It is a showcase! I had very specific concepts in mind and you were able to take those ideas and expand them appropriately to utilize the new space to the maximum . The product you provided exceeded our expectations. I knew as we moved in that we would be excited to come to work each day because of the fun and functional design . Not a day goes by without several of our patients/families/reps making positive comments about how the office is simply spectacular .”

“LeVino Jones designed an ideal medical office for Vein Atlanta. They considered our existing floor plan, our budget and added their knowledge and experience to arrive at a great solution. We get many complements from our patients and guests on the bright contemporary feel of the office.”

“We have been in our new space less than one week and I just wanted to tell you how absolutely thrilled I am with how everything has turned out. Both esthetically and from a functional standpoint, this is a perfect “10” for me. Your entire staff was excellent to deal with but I wanted to particularly highlight our experience with Sandy Boyette. She was an absolute delight to work with. She paid attention to every detail and in my opinion we could not have done better. I have worked with other architects in the past and her expertise far exceeded anyone I have ever worked with.”

“We have just completed our 3 project together and you have done it again . . . Your calm confidence, clarity of vision, refined aesthetic and personal determination to “get it right” are what makes working with you and your company so easy and rewarding . You have managed to capture and create a timeless elegance and serene beauty that I appreciate daily. The office is a continual source of personal pride. I could not be happier.”

“Several months ago, at the advice of our Office Manager, we severed relationship with a reputable design firm and signed on with LeVino Jones. It was a very smart move. Immediately after their first presentation, we noted that this company was a step above the competition in both quality of design and attention to detail. Upon the completion of a design plan, we proceeded with an 8 week renovation that allowed us to continue, uninterrupted, the practice of medicine in our existing office .

We love our new space. Our color scheme is clean, coordinated and contemporary. The new furnishings are comfortable and a perfect fit. Many works of art and lighting accents were added and significantly improve the warmth of our office. LeVino Jones has successfully pleased 7 physicians – no small task – without complaint. This is a great design company and I highly recommend them.”

“LeVino Jones has made this process not only exciting but stress-free for AOA . . . You continued to provide your services over and above what we expected! You guys are simply the best, most reliable professional in your business . We trust your team implicitly and would gladly recommend you to anyone! Thanks again . . . I feel like I have not only enjoyed working with you all, but have gained some friendships along the way.”

“LeVino Jones came highly recommended from colleagues in the Medical field. They did a great job with the layout and designs and truly seemed to understand the vision we had for our new space. Patients continue to comment o n how they love the furnishings and finishes in our office.”

“LeVino Jones brought a level of expertise and consideration that was truly refreshing. From our initial meeting, which included an on-site inspection of the project, up to the “walk through”, their attention to detail was exquisite. The team at LeVino Jones has the ability to illicit the conceptual ideas of the project and create various options in the design to make it a reality, without over extending the process or cost. Additionally, the level of communication between my team and theirs was consistent, timely and reassuring . Throughout this project, LeVino Jones instilled confidence in everyone involved, thereby completing it under budget and ahead of schedule; yielding a phenomenally beautiful uncompromised result.”

“I want to thank you for all the great work your team has done designing projects for many of our clients over the past 15 years. The design team at LeVino Jones Medical Interiors always works diligently to keep the projects on schedule and also with budget in mind. Even on the more budget constrained projects, you and your team are able to design beautiful medical office space. Even though we have worked on many great projects together, the one in particular that is most note-worthy is Atlanta Ophthalmology Associates. After the 1 day in their new office, Dr. Palay told me it was the best day of practice he had in 20 years due to the efficient and pleasant office space. I don’t think you can get a better compliment. I look forward to working with LeVino Jones long into the future on many successful projects. Thank you again for all the great work!”

“Words cannot describe how pleased we are with the office space LeVino Jones Medical Interiors, Inc. designed and created. It is beautiful, warm and welcoming and we have received repeated praise and complements from our patients. Alison and her staff were a pleasure to work with. At each step, she listened to our desires and concerns and took them into account in creating her beautiful design. She eagerly participated in all aspects of our construction and went above and beyond to make sure that all went well and that we were satisfied. We would give LeVino Jones our highest recommendation. They provided us an outstanding level of service.”

“After interviewing several firms, our physicians selected LeVino Jones Medical Interiors, Inc. based on their expertise in medical space planning/design and impressive portfolio. In the 14 months of working together, we have found this group to be extremely client oriented and focused on the specific nuances of an OB/GYN specialty practice.

This design team listened carefully to our needs and produced a thoughtful and efficient space plan that met both our staff work flow and patient care processes. The same detailed attention was paid to the furniture, signage and finishes component of the design while considering our budget restrictions and schedule.”

“On behalf of our group, I would like to thank you and your staff for the excellent job you did in creating our new office here at the Tower at Northside Hospital. The primary person on our project, Sandy Boyette should be singled out as truly outstanding. She was creative, thoughtful and interacted with us in a very professional and caring matter. I am sure that every client is a little different. We needed a certain amount of “hand holding” and reassurance throughout the process. Sandy was always there for us. Now that several other offices have been built-out, I can honestly (and humbly) say that ours is the nicest. You were able to keep us in budget using mostly building standard materials and still give our office a rich, professional look. We are forever grateful to all of you. We recommend you highly, without reservation.”

“We have had the pleasure of hearing continuous complements from our patients and visitors regarding the quality of work done by LeVino Jones for our Bariatric Center here at Emory Dunwoody Medical Center. The design is top-notch and exceeded our expectations. To receive such exceptional service in a timely manner while being cost effective is extraordinary.”

“We selected LeVino-Jones Medical Interiors to design our new 50,000 s.f. Orthopedic Center. We knew that we had made an excellent choice when they finished in weeks what others could not finish in a year. Throughout the process, they continuously made me thankful for selecting them, always making the deadlines presented to them and staying within our budget. We would definitely use them for any future construction projects.”

“Ms. Alison Jones and her staff provided creative, as well as logistical services in renovating our existing 5000 square foot clinic. In addition, her company designed a 5000 square foot state- of- the- art surgical operatory classroom training facility. The firm’s organizational skills were critical in completing the project within budget, as well as consistent with my expectations. They spent time understanding our desires, as well as our vision for the facility. They used their vast knowledge and creativity to achieve a final result that surpassed what we had envisioned.”

“…As was always our experience with your firm, the quality of work, friendliness of the staff and overall end result was superb. I have always been especially pleased with your ability to “get more bang for the buck.” We would highly recommend your services and expertise to anyone and have done so on numerous occasions.”

“I found your group extraordinarily responsive to our needs, as well as to my many telephone calls. Moreover, your perspective and ideas were fresh and exciting. On a more concrete note, I appreciated how well you all were able to work within our cost framework and do it all so beautifully. Although I don’t necessarily relish the prospect of either moving the practice or relocating again, I would jump at the opportunity to work again with you guys.”

“Public Health of economic necessity has long been puritanically austere and downright drab but LeVino Jones has hatched a butterfly from a cocoon and we have soared magnificently. The bountiful use of color, a virtually “free” source, has been a visual delight and kept us well within budget. The attention to detail is particularly noteworthy: the team kept us on-time and within budget while creating a whole new world for the work-weary staff. The teams’ design, technical skill and management of the process are without question. I found Alison and her entire staff a delight to work with. I invite you to come and see our Center. I would be most happy to show you a little piece of LeVino Jones’ “magic.”

“LeVino Jones assisted me in transforming a nineteenth century landmark, Baltimore Row, into an elegant medical office. They helped preserve the space’s character, while bringing in more light and maximizing its function. They remained true to my vision and made sure the contractor did as well.

Alison LeVino Jones, Ella Means, and their supporting cast are warm and professional. They have created one of the most beautiful Obstetrics and Gynecology offices in Atlanta- if not the most! I am forever grateful.”

“Our 19 clinics and some 30 physicians have benefited greatly from the design approach LeVino Jones has taken with our ongoing construction projects. The standards program has allowed us to focus on patient care and not the business of setting up and managing clinic construction. It has “branded” our place in a competitive market while allowing us to fast track our process and stabilize our expenses for finishes and furnishings.”

“We are extremely happy with the Standards Program developed for us by LeVino Jones. They helped us to stay within our budget and created an overall new identity for our well respected, but dated facility. We could not have been happier with their role as our partners and would recommend them highly.”

“LeVino Jones has handled some very delicate situations with our clients that did not understand the time lines required in the Medical Office profession. They were always able to get the job done in a professional manner and have met some impossible deadlines with efficient and cost effective solutions. It takes a special personality to work with Doctors. Ella and Alison have the personality to do this with grace. In our business you have to please the user group, the leasing people, the property management people and the development people; Levino Jones does this with flying colors.”

Alison Jones
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In Gmail I starred the feedback that was worthy of consideration later, and set up a script to forward it to an email address associated with an Evernote account. It was now curated and preserved in a searchable database, which cleared my inbox—but I still had no plan for how I’d use the data.

Months went by. While studying trends in email automation to inform some new designs, Ben Chestnut , co-founder and CEO of MailChimp, sent me an email late one afternoon asking what we knew about how customers use RSS-to-Email, a related feature. We were making plans for our roadmap, and needed insights that would help us rethink both features to better serve customers. With little time for a detailed study, I turned to my bucket of feedback to see if a search would reveal anything.

Simply searching for “RSS to Email” returned 45 extremely helpful pieces of feedback on the topic, each with an email address provided when users filled out the feedback form. Normally, when conducting a study, recruiting users for interviews was like fishing with a big net. We’d post something on Twitter, or maybe even use a recruiting tool to find users that meet our criteria. It can be very time consuming. But with a database of feedback with email addresses, recruiting was like spear fishing. We found just the right people to speak to within seconds.

Patterns emerged in hours, not weeks. I could see what people struggled with, and how we could make simple changes to improve usability. I followed up by email with a few customers to learn more, and was quickly able to create a plan for how we could make this part of our app much better.

It was a lightbulb moment that left me wondering what patterns might emerge if we had more data to search.

I shared my story with my colleagues Gregg Bernstein , Jenn Downs , and Fernando Godina , each of whom had data to contribute. Gregg moved user interview transcripts and notes into Evernote. Jenn added usability test findings, and Fernando, God bless him, read through more than 10,000 account closing surveys to find the ones that could tell us the most about why people close a MailChimp account. We were amassing a nice little collection of data of various types.

Ben once again sent us an email asking for insights about a feature. “It seems like more people are asking for an easier way to embed YouTube videos in an email. Do you guys know if there’s a trend here?”

Normally a question like this would be left unanswered, because it’s not significant enough to warrant deep investigation—but now we could find quantitative answers in seconds. Gregg searched our big bucket of data, and sure enough there was a small trend emerging. “11,” Gregg told Ben. “11?” Ben replied. “Yup, that’s how many people have mentioned YouTube video embedding in feedback, account closings, usability tests, and customer interviews.”

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